Created and maintained technical software documentation for the Fluid Topics SaaS platform using a docs-as-code approach (covering the API, UI, release notes, and format-specific connectors). This collaborative process involves product owners, developers, customer support, and professional services to align with user needs, reduce support load, and effectively showcase the product’s value.
Applied a DocOps philosophy by developing internal tools to support content quality and maintenance:
Improved documentation consistency, quality, and accessibility by building a Vale-based tool to check content against our style guide, and provide AI suggestions in GitLab merge requests using the OpenAI API (including automatic image alt text).
Improved review coverage by creating a /reviewroulette Slack command to get the oldest Markdown files for review, and automatically generate Jira tickets.
Improved site reliability and user trust by implementing scheduled dead-link detection, keeping docs.fluidtopics.com free of broken links.
Created and maintained technical documentation in French for computer-aided design (CAD) training.
Redesigned the CSS stylesheets used to generate PDFs, improving readability and visual consistency.
Translated e-learning videos from French to English, to ease the onboarding of international clients.
Proofread promotional and technical materials in both French and English.
Talend
2021 - 2022
Nantes
Created and maintained technical software documentation using a docs-as-code approach (covering onboarding tutorials for Talend Studio, or internal guides on localization and documentation workflows).
Created beginner-focused feature videos to support user onboarding using Camtasia, and Adobe Photoshop.